DIRTY DOG SPA
The Care Your Pet Deserves
As Dirty Dog Spa continues to keep our staff and customers safe, beginning on June 1st, we will be modifying some of our protocols we set due to COVID-19. Please know our staff will continue to wear masks, we will check their temperature daily and we will continue to do our extra cleaning.
On this date we will begin loosening our drop off and pick up protocols. When you drop off your pet,
you will still be welcomed by our containment area when you enter. We are now asking that you keep
your pet’s collar and leash attached and one of our DDS staff will come get your pet. If you arrive and find someone with their pet in the containment area, please wait until they have exited DDS before entering.
When you come to pick up your pet, you now have a few payment options; You can stay in your car and pay over the phone by debit or credit card or you may come in to pay by card or we are now accepting cash. Please note that we will still control the number of customers we will allow within DDS at one time.
For customers that would like to shop our retail, you will now be able to enter the store and we will allow two customers to shop freely at once.
We will continue to make appointments for our walk-in services i.e.; nail trims and face touch ups.
Still no self-wash as this time.
We appreciate all our customers and the flexibility you have shown as we continue to work through COVID-19,
we hope to be back to normal real soon.
If you have further questions, please do not hesitate to speak to one of our staff members.
Dirty Dog Spa
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HOW LONG SHOULD I EXPECT MY DOG'S GROOMING VISIT TO BE??
Expect 3-4 hours. In order for your pet to have the most positive grooming experience we take our time bathing, drying, brushing and grooming each one.
CAN MY PET BE GROOMED STRAIGHT THROUGH?
Yes, we can accommodate straight through appointments though they need to be scheduled carefully and would need to be scheduled personally by a groomer. Convenience fees may apply up to $40.
WHAT RECORDS ARE REQUIRED FOR MY PET?
A current rabies vaccination is required for every pet. We highly recommend both the distemper/parvo and bordetella vaccinations as well but are not required. If you do not have these records readily available we can call your Veterinarian to get expiration dates as well.
WHAT SHOULD I DO TO PREPARE MY PET FOR THEIR GROOMING VISIT?
Take your pet to go potty before arriving for their appointment. There is a grassy area here at the store available if you're in a hurry we just ask that you keep your pet leashed as Louise Ave is a very busy street. If you do not have a leash with you there are some available for use in our lobby, just ask and we'll get you one.
SHOULD I BRING MY PET IN A CARRIER OR ON A LEASH?
Yes, please, for the safety of your pet we ask that you keep your pet leashed or contained within a pet carrier during your visit to Dirty Dog Spa.
WHAT IS INCLUDED IN A BATH/GROOMING?
A bath includes nail trim, ear cleaning, anal gland expression, and bath. A full groom includes nail trim, ear cleaning, anal gland expression, bath, and haircut.
I DON'T WANT NAILS CUT OR EARS CLEANED. DOES IT COST LESS WITHOUT THOSE SERVICES?
Pricing is not itemized so there is no price break for refusing individual aspects of the grooming.
ARE YOUR GROOMERS CERTIFIED/LICENSED?
While there is currently no legal state certification or licensing for groomers in South Dakotall of our groomers have attended a credible grooming school and/or completed a grooming apprenticeship, as well as continued education. They are all enthusiastic about their jobs, gentle and patient with their canine clients and strive to maintain the highest standards of safety and quality.
I JUST WANT A TRIM. WILL THE GROOMERS SHAVE MY DOG?
Not if the dog isn’t matted. The groomers always do their best to leave the coat as long as the owner wants it, but only a certain amount of de-matting can be done before it becomes too painful for the dog. The groomers will NOT put the look of the groom before the safety and comfort of the dog. If the coat is deemed too matted to be saved, the groomers will do their best to obtain permission from the owner before proceeding with a shave down either in person at drop-off or via phone call if the matting is discovered once grooming has commenced.
WHAT IF I CAN'T MAKE IT TO A SCHEDULED APPOINTMENT?
Please call to cancel or reschedule. We do ask for 24 hours notice if you cannot make your scheduled appointment, but we understand that things come up and life happens. Not showing up for a scheduled appointment with no notice is considered a "no show," three "no shows" for scheduled appointments will result in no longer being able to book with Dirty Dog Spa.
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Please be advised hours may vary until further notice, check our Facebook page for updates
Monday: 7:30am - 6pm
Tuesday: 7:30am - 7pm
Wednesday: 7:30am - 6pm
Thursday: 7:30am - 6pm
Friday- 7:30am - 5pm
Saturday: 9am - 3pm